Kudos Corner

More than 200 legal aid programs use NTAP's services to gain technology support or information that is specific to the practice of poverty law. Collectively, these programs help over a million low-income families a year with critical legal matters. Our Kudos Corner spotlights the people in the legal aid community -- who are not on our payroll -- who saw the value of helping the legal aid community by ensuring NTAP succeeded this year. We owe much to the generosity and support of many programs and people who contributed their time voluntarily to help. While the people on this list don't receive the "thank-yous" we've received from many programs this year for our expanded services, please know that the NTAP staff directly thanks you all below for the ability to provide relevant services that are impacting the practice of poverty law and the lives of low-income people nationally.

Joe Genova and Debra White, Milbank, Tweed, Hadley & McCloy. Thanks to Joe Genova, a partner at Milbank, for providing Milbank's assistance to NTAP in its start-up year. An initial list of 13 large, unresolved intellectual property issues didn't scare him or Milbank's commitment to service. Thanks especially to Debra Alligood White, a partner at Milbank who was assigned to manage and resolve the list of issues. She has done so successfully, and without her key involvement in overseeing contracts and agreements, NTAP would not be in a position to support the projects and services to the legal aid community -- nor do so in a manner that meets the original objectives of the poverty law technology projects, such as: LStech.Org (LSNTAP.Org), Poverty Law Survey Tool, GIS Mapping National Server Project, and LegalMeetings. We hope to continue to work with Milbank and Tweed in next year CyberPiracy projects. Thank you, Joe and Debra!

Liz Bluestein and Maricela Limas at Public Counsel, Los Angeles. Thanks to Liz Bluestein, Esq. and Maricela Limas, Paralegal at Public Counsel for spending tireless hours with NTAP to submit its application to the IRS for nonprofit status. Liz and Maricela were highly responsive and proactive in their help. NTAP could not sustain its projects without the peace of mind, knowing a 50-page detailed application was properly submitted to the IRS. Thank you, Liz and Mari!

Glenn Rawdon, Joyce Raby, Bristow Hardin, Legal Services Corporation. Although LSC funded several key national technology initiatives, this thank you extends beyond their leadership in funding community-based initiatives in which NTAP happens to be involved. This year's kudos goes to three TIG staffers: Joyce, Bristow, and especially Glenn, for their patience and support during NTAP's transition -- from a series of projects operated out of several legal aid programs to its own nonprofit. This transition was not always easy. Despite the hurdles, the TIG staffers at LSC lent their guidance to help NTAP move into a new phase. Thank you!

Alison Paul, Board Chair, NTAP. Our Board Chair, Alison Paul, has been an exceptional resource for problem-solving, vetting problems, and offering assistance and support through her own networks. Thanks to you all, and thank you Alison for your leadership!

Gwen Daniels, Illinois Legal Aid Online. Gwen Daniels has a full-time job and then some. She is pulled on by many programs in the legal aid community that desire her vision, expertise, and leadership. Despite this, she contributed her time freely and without complaint to NTAP this year. Early in the year, she offered a vision for NTAP's role and services for the poverty law community. Her brainstorm has been a strong guide for NTAP's ongoing efforts. More recently, she single-handedly acted as the back-up manager to LSNTAP.Org and the transition from LStech.Org to the New LSNTAP.Org. She continues to provide her expertise and leadership. We simply could not have done it without her help. Thank you, Gwen!

Steve Gray, Legal Services of South Central Michigan. Steve Gray has contributed to the building of national technology support since its infancy. Thanks to his help and partnership, we were able to transition LStech.Org to the New LStech.Org (aka LSNTAP.Org). He continues to be a key go-to on most technical support issues that affect System Administrators and Technology Managers. We rely on Steve's ideas, emails, and humor to ensure our technical support meets the needs of the techies in the field. In addition, Steve is our go-to for on-site assistance support. This year, he traveled to Arizona and Pennsylvania to present to staff and technology directors at statewide conferences. He freely provides his ideas back to NTAP to implement for the benefit of more programs. While NTAP contracts with LSSCM for Steve's time, we thank him for the volunteer hours he contributed this year and in years past. Thank you, Steve!

Bob Gillett, Legal Services of South Central Michigan. Bob worked with NTAP this year to finalize intellectual property agreements on LStech.Org and to ensure it would be sustained for the community-at-large, without being victim to future changes that might threaten the portal from being offered to the poverty law community for free. He worked hard on this issue, without any payment, and throughout it all, offered a voice of reason and clear principles. Bob, thank you.

Alfredo Lopez and Jamie McClelland, Mayfirst People Link. Mayfirst People Link designed the LSNTAP.Org site and this newsletter. They are the most responsive vendor NTAP has ever worked with. They worked tirelessly, cut costs for NTAP, advocated for the best technology to serve our community of providers, and offered guidance on the site development. Although NTAP pays for Mayfirst's services, they have more-than-once reduced their invoices and volunteered on our project because they believed as strongly in it as we did. We could not have launched the site without them. Thanks Alfredo!

2006 marks the third year the NTAP has provided circuit riding assistance to statewide websites utilizing the open Source Template (OST). Legal aid programs in 22 states and territorites are now using the OST for their statewide website. The circuit rider serves as a national clearinhouse of information for these states; building capacity among these programs via training and technical assistance. The circuit rider also assists these programs as they move past the initial development of the website and work to integrate the website into their service delivery system and sustain it long-term.

Highlights in 2006

All statewide websites go "live."

22 states and territories now have a live website available for the public to find legal information. In 2006 three additional states launched websites for the public. (View the complete list of OST websites.)

Individual Assistance

The circuit rider has responded to over 200 requests for resources and assistance, held phone conferences with website staff, advocates, pro bono coordinators and project directors to discuss website integration. The circuit rider travelled on-site to visit Maryland Legal Assistance Network and DNA People's Legal Services as well as hosting a regional meeting for five mid-western states.

Growth in Community Support

One of the goals of the circuit riding project is to increase the ways in which OST programs support each other through peer to peer support and mentoring. Throughout 2006 programs participated in community wide conference calls, responded to queries to a community wide email list and met with each other individually.

An example of the power of this type of support is the recent "OST Mid-West Regional Meeting." Representatives from five states met to share the ways each is using the flexible technology of the Open Source Template, how they conduct outreach and generate participation in the website and problem solve common issues and barriers. The meeting resulted in new ideas for each program as well as greater connection and collaboration between programs. The group has decided to meet quarterly using Legal Meetings in order to continue to learn and support one another.

Changes in 2007

The circuit rider program will continue in 2007 with renewed funding from the Legal Services Corporation Technology Iniative Grants. Becky Levine, who has served as the circuit rider for the past three years will be transitioning to the role of Program Manager and a new, full-time circuit rider will be hired. Becky will continue to work with the OST community, suprevising the new circuit rider, managing the template-wide enhancement grants and serving as a liason to the community on other projects such as XML and CyberPiracy.

Highlights of 2006 Training Program

The goal of NTAP's Training Program is to reach a broad audience within the poverty law community to build capacity and invite effective innovation among legal aid programs that increase staffs' ability to use, implement, and sustain initiatives that improve client services.

Although other technology trainings exist in pieces or parts for nonprofits or commercial businesses, NTAP's trainings focus on topics that are impactful to increasing client services in a legal aid setting. These trainings are often unique to legal services and are not found elsewhere.

2006 was a benchmark year for NTAP's Training Program as it exceeded prior year's reach and breadth. Since January 2006, NTAP has trained 1,225 people in 37 training sessions (online and in-person), 813 of which were trained via online webinars using LegalMeetings Web Conferencing. 71% of all LSC-funded programs attended an NTAP training in 2006.  (Since its inception, however, NTAP's training have reached 100% of LSC-funded programs.)

NTAP Online Trainings and Webinars

NTAP uses LegalMeetings WebEx web conferencing to allow any advocate, director, administrator or other staff from anywhere in the country to attend an NTAP training for 90 minutes, from their own office.

Training topics included:

• Energizing Your Online Meetings
• Intermediate: Nuts and Bolts of Setting up a Wiki
• Intermediate: Using the Poverty Law Online Survey Tool
• Networking Roundtable: Which Networking is Best?
• RSS 101: Everything a Legal Aider Needs to Know
• Reheating Your HotDocs Skills: A Refresher of Sorts
• Word Skills for Advocates (Intermediate)
• Showcase of New Technologies Affecting Statewide Websites
• Social bookmarking and Internet tools
• Tech Tools for Your Program: Survey Tool and Web Ex
• Executive Directors: Tech Training in the Poverty Law Program
• Year in Review: Impact of Statewide Website on Service Delivery
• Launching a Statewide Website PR Campaign
• Spring Cleaning: Doing a Major Content Review and Revision for your Statewide Website
• Sustainability: Budgets, Staff Plans and Grants for Statewide Websites

Who Attended?

Programs located in 50 states and territories attended these trainings. NTAP reached a diverse group of participants: 9% were executive directors, 12.6% were managers, 14.3% were admnistrators, 36.2% were staff advocates, and 23.8% were techies in legal services.

Training Highlight: MS Word for Advocates

The highlight of the training program this year was the MS Word for Advocates Training. Although other Word trainings exist, NTAP tailored Word resources to a list of 10 intermediate skills essential for a lawyer or paralegal in today's legal aid environment.

In the quarter that this training was offered, the total number of participants trained in one quarter nearly exceeded the entire number of participants in all of 2005! NTAP posted the announcement for the session a month before the anticipated date. Within one week, more than 100 persons had signed up. Within two weeks, 400 persons registered. NTAP closed the training registration and spread it over four different days of 100 persons each. This was the first time anyone in legal services had maxed out the WebEx service. A few quotations are included here.

“I made it on about 2:30 my time. It was sooooo helpful, especially the page and section break info. I am writing a big report on hotline outcomes and couldn't figure out how to make the sections. Now I know. Also the auto type and correct- solves many mysteries about Word.” – Shoshanna Ehrlich, AARP

“For the word training today here at MTLSA we had a sizeable group that watched the training, about 8 people. Our paralegal seemed very excited by the format painter tool. Overall it was very well received. For some here they already knew most of these for others it was more of a realization of what these tools can do as opposed to not knowing how to use them.” – Chris Sharkey, MLSA

“I attended the Word training last Wednesday. I just wanted to drop a note to you to tell you how much I admire this way of teaching/learning. While the material is something I could have learned on my own, I always find some excuse not to learn when I have the time and then can’t do so when I really need it in a crunch. Your early preparation of the participants, reminders and patient forbearance at the start of the program were essential to its success. With this and your on-line manner, I found that the technology side of accessing the program was easy. Today I am reviewing the program with the downloaded materials and I will present it at our next task force meeting.” -- Patricia L. Duecy, Legal Services of Northern Virginia

Other Trainings -- In-Person

In addition to reaching nealry 900 persons via online trainings this year, NTAP also trained an estimated 500 additional persons via in-person trainings and leadership conferences. It is important to note that while NTAP presents at these conferences, its real impact is in the behind-the-scenes planning for these conferences. For each, NTAP was instrumental in designing not only the sessions that NTAP presented, but additional sessions important or essential for the legal aid audience. 2006 In-Person Trainings included:

• Technology Initiative Grant Conference, Jan. 2006 (68 persons). Becky Levine organized and presented at the bulk of the sessions geared for statewide website coordinators. Gabrielle Hammond presented a session on Internet Trends by Low-Income Users.
• Equal Justice Conference, Philadelphia, Apr. 2006 (250 persons). Becky Levine, Gabrielle Hammond, and Steve Gray presented various sessions to seminar audiences, estimated at 250 participants, mostly Executive Directors and leaders in the legal services community. Sessions included:
• 50 Technology Tips for Legal Aiders;
• Roadmap to Implementation: A Guide to Hotline Start-Up for Managers;
• Energizing Your Online Meetings;
• National Technology Showcase;
• Collaboration and Communication through Technology;
• The Tech Community’s Response to Katrina; and
• What’s New with Websites.
• Statewide Legal Services Conference, Arizona, May 2006 (65 persons) Steve Gray and Gabrielle Hammond attended their statewide legal services conference to present 50 Tech Tips.
• Litigation Director's Conference, Utah, Jun. 2006 (95 persons)
• 50 Tech Tips for Litigators
• Technology Ethics
• GIS Mapping
• Pennsylvania Technology Summit, Sept. 2006 (22 persons) NTAP responded to a request for support in Pennsylvania. Every year, Pennsylvania puts on a statewide technology summit for technology leaders in legal aid programs. Steve Gray attended the conference in-person, and Gabrielle Hammond attended via WebEx web conferencing. Training topics included:
• National support available to them (NTAP, LegalMeetings, Survey Tool);
• GIS Mapping and the National Server Project;
• 50 Tech Tips;
• RSS;
• Case Management System Roundtable; and
• Technology Planning.

2006 LegalMeetings Highlights. NTAP's goal for 2006 was to systematize and sustain the project as it related to current users. At the beginning of 2006, 65 persons had registered their program to use LegalMeetings (indicating an initial interest in the Tool), but fewer than eight programs actually used the service. NTAP's goal was to (1) create a fee-structure that was cost-effective to support continued use of the Tool, and (2) provide more support to existing users to increase usage. In this year:

• The number of total users increased by 30% from 2005.
• The number of active users (users using it more than 12 times a year) increased by 93% from 2005.
• The total number of meetings by legal aid programs (all of whom are LSC-funded) increased by 58% over 2005.
• The number of non-users decreased by 52% from 2005.

Cost Benefits to Programs.  An informal cost benefit analysis was completed by NTAP. NTAP interviewed four programs about their usage of LegalMeetings to calculate real and soft cost savings to their programs. The cost benefit analysis mapped national scenarios for cost savings based on the experience of two programs specifically.

Georgia Legal Services Program was selected because they used LegalMeetings robustly last year. They conducted 157 online meetings using LegalMeetings, 47 of which were to train their staff on a new case management software, Legal Server.  NTAP analyzed the cost savings to GLSP for only those 47 trainings and found that GLSP saved an estimated $23,424.00 of staff time alone by using LegalMeetings.  (We can project that if every meeting required the same staff and travel as their case management meetings, GLSP would have saved $78,186.00!)  

If every program who is signed up to use LegalMeetings in 2006, recouped costs similar to that of Georgia Legal Services Program, the cost savings for using LegalMeetings in 2006 to legal aid programs would have been $820,704.00. 

Community Legal Services, Mid Florida  was selected because they just started using LegalMeetings. Community Legal Services Mid-Florida (CLSMF) has a Helpline with two attorneys who work with two staff attorneys to return calls from clients requesting services.  They use LegalMeetings to train attorneys on how to respond to these calls and problems, as well as train attorneys on procedures and administration of the Helpline calls. CLSMF just started using LegalMeetings in the past four months, and has found they can train and retrain attorneys easily with little problem. Attorneys remain in their offices and trainers are located at the main office at the Helpline site.  CLSMF had originally planned for Helpline trainers to travel between the eight offices in Central Florida. Since using LegalMeetings, no travel has been necessary. CLSMF also uses LegalMeetings for VAWA trainings.  CLSMF saved $1,076.00 in staff time alone by using LegalMeetings.

If every program recouped costs similar to that of Community Legal Services in Mid Florida, the cost savings for using LegalMeetings in 2006 to legal aid programs would have been $68,194.24. While these numbers vary widely, it is clear that the impact of LegalMeetings to the budgets of legal aid programs is substantial. For more information, view the PDF of the Analysis.

About LegalMeetings WebEx(tm) Web Conferencing.

The LegalMeetings project was transferred to NTAP in 2006. The goal of the project is to provide a usable, reliable, and cost-effective tool to help the poverty law community communicate and meet effectively, and reduce expenses on travel and training. Program staff report an estimated five to thirteen meetings or trainings a week. These include task forces, conference planning, litigation meetings, board meetings, case reviews, staff meetings, and trainings. Most offices are spread across a state or large geographic region making communication difficult. LegalMeetings offers programs an opportunity to increase their efficacy and efficiency, and reduce costs spent on admnistration.

Usage Statistics. There was a significant increase in the use of LegalMeetings in the third quarter as compared to the first five months of the year. (And, the first five months of the year showed a 36% increase from the same period in 2005!)) The total number of meetings held during this three-month period was 568. The average duration of the meetings was 56 minutes. The total number of attendees was 2199. The average meeting attendance was 3.88 people.

From January to May of this year, the number of meetings totaled 514, with 2048 attendees. The third quarter numbers surpassed the first five months of usage by the legal aid community!

A total of 31 programs have signed and returned contracts. The total amount of promised fees to be generated from these contracts monthly is $837.00. NTAP’s goal was to have $548 in promised contracts by December 2006, and is therefore ahead of schedule.

NTAP Support. NTAP had several approaches to supporting the poverty law community's use of LegalMeetings.

• Periodic Emails to Users about Features and Functions. NTAP sent 12 emails in 2006 about LegalMeetings, a majority of which offered reminders on how to use specific tools of the web conferencing system.
• Periodic Trainings. In addition to the three trainings NTAP provided on using LegalMeetings through its Training Program, NTAP offered programs the opportunity for an exclusive training for their staff or managers to encourage widespread use. NTAP trained four programs (73 persons total) in Florida (37), Nebraska (10), Indiana (16), and Tennessee (10) on how to use LegalMeetings in a poverty law setting.
• LegalMeetings Roundtables: Tips and Tricks. NTAP also offered seven sessions -- every Tuesday for seven weeks -- on specific how-tos and tips. A full listing of the sessions offered is here: http://lsntap.org/lmtipstrainings . NTAP also wrote up quick notes from each session and made the notes available on LSNTAP.Org.
• Website Re-Vamp. At the beginning of 2006, the LegalMeetings.Org website had not been updated since 2002. NTAP integrated the site with LSNTAP.Org, and added seventeen articles on LegalMeetings this year.

Project Highlight: LegalMeetings Roundtables

NTAP finished its series of LegalMeetings Roundtables, and received this heartening email the day after the final one:

"Just wanted to let you know that my Alaska Advocates orientation session went well today. I handed over remote control of my web browser to Matthew Burnett .. we tag-teamed it and got the job done. ..I'll tell you what -- those Legal Meetings Roundtable sessions have been great. I already have a couple more WebEx sessions in the works, but thanks to you I feel comfortable setting up meetings and pulling them off." -- Beth Heuer, Alaska Legal Services

Looking Forward: Realities to Consider. While NTAP has worked hard to build a stronger base of users and to train legal aid advocates how to take advantage of LegalMeetings, there are a few realities:

(1) Non LSC Funded Programs. A key to sustaining the project is offering to a wider audience. A brief conversation with staff at NLADA suggests they may be interested in offering the service to their constituents. In addition, NTAP worked out an arrangement with LSC to ensure there would be no problem offering the service (assuming no LSC dollars support it) to non LSC funded programs. To date, three non LSC funded programs have requested the service. NTAP is in the final stages of finalizing a fee structure to officially offer it to this audience.

About the GIS National Server Project

The Legal Aid of East Tennessee (LAET) received a Technology Initiative Grant (TIG) from LSC in 2005 to implement a nationally-hosting mapping system that would enable LSC-funded programs to easily create maps without having to be expert at GIS mapping software. LAET has partnered with NTAP to manage and implement this grant.

In this project, the University of Tennessee Geography Department, under the direction of Dr. Bruce Ralston, is (1) inputting all of the LSC-funded programs' service areas into software that can convert that into space boundaries for mapping program data, (2) inputting U.S. Census data variables from which maps will be drawn, (3) developing prototype sites which will be used by programs to upload their case management data and then generate specific maps.

Ultimately, when they are done, each legal aid program will be able to generate "Top 10" maps about poverty in their service area AND upload their case management data to a national server to generate maps specific to your statistics. NTAP will offer training on how to upload the data and use the system. We've taken a look at other similar projects Dr. Ralston has completed and it is exciting and user-friendly. The timeline for his completion is Fall 2006.

For more information on this project, please take a look at the Prototype Site: http://tnatlas.geog.utk.edu/lasc.htm, and download the Tutorial.

Update on the Project and 2006 Highlights

1. Advisory Board Created. NTAP coordinated a diverse group of 33 techies, directors, staff, and managers to participate in a national advisory board on GIS Mapping National Server Project. This group has met three times this year, and has provided input on the mapping variables useful to legal aid programs. Three members volunteered to test the current beta version of the mapping program and provide NTAP feedback on the user interface, the functionality, and the map generation process.

2. Beta Site Up. University of Tennessee has created a beta site for programs to create maps that include some 30 variables of US Census data. They are in the process of creating a mechanism by which programs would submit their Case Management System data via queries to generate maps of more than one variable which would include data from their system.

3. Next Steps. NTAP will need to finalize the usability of the site based on feedback from testers and work with University of Tennessee to finish final development related to case management system queries. NTAP may need to contract for a user interface redesign; develop training materials; and find a place to host and support the national server. Once these issues are resolved, NTAP will begin training LSC funded programs on the use of the GIS Mapping tool.

Poverty Law Survey Tool -- 2006 Highlights

The Legal Aid of East Tennessee received a Technology Initiative Grant in 2003 to create an online survey tool for the legal aid community. In 2006, LAET contracted with NTAP to complete the project. The Poverty Law Survey Tool has the potential to cost-effectively change and improve how legal aid programs receive critical feedback for management, planning, advocacy, and services.  The Tool's greatest feature is its ability to share surveys created by one legal aid program with all other registered users in the poverty law community.  By sharing resources and model surveys, the legal aid community can benefit from others expertise in survey design and use these surveys as starting points for their own drafts. While the functional development of the Tool is complete and in use, the Tool is in need of a user interface, which will hopefully be completed next year with additional funding.

Update on the User Interface.  The redesign has been created. However, vendors indicate that the cost to implement a user interface will be $12,000 - 15,000 due to the complexity of the back-end code. Limited money is avaiable for the project and cannot support the user interface redesign. NTAP is looking for innovative ways to support its completion and furthered use, which may include partnering with another nonprofit technology support program to share costs in exchange for offering the Tool to their constituencies.

Excerpts from the 2006 Evaluation of the Poverty Law Survey Tool

• Successful development and fully functional. The Survey Tool was successfully developed with full functionality. The original proposal for functional aspects of the Tool totaled 14 features. Final development of the tool resulted in 106 functional features.
• Received widespread community input in develeopment. The legal aid community provided strong community input on functionality of survey tool. Twenty-five Advisory Board members actively participated in the early stages of determining the functional aspects of the Survey Tool. Their input resulted in expanded functionality, indicating the development of the Tool was aligned with the needs of the poverty law community staff. Advisory Board members represented directors, advocates, and techies.
• Initial data suggest broad base of use. Initial usage of Tool has been adopted by a various types of legal aid staff, suggesting that once fully used, it will be applicable and used by a wide audience. According to the 2006 Qualitative Survey of 16 Poverty Law Survey Tool users, 25% were Directors or Administrators, 12.5% were Managing Attorneys or Project Managers, 31.25% were Website Coordinators, 12.5% were Staff Attorneys or Paralegals, and 6.25% were Support Staff.
• Successfully hosted and supported. The Tool is being hosted and supported technically for community use. Pika Software has a contract with NTAP to host the tool and provide technical support. Since January 2006, the site has experienced two technical problems where the site was temporarily down and fixed within 24 hours. Administrative fixes are provided by Pika. This evaluation concludes that hosting and technical support for the Tool has been achieved.
• Solid support provided by NTAP. Support to use the Tool (via trainings and technical assistance to users) and promotion about the Tool was successfully completed. Both efforts reached a wide variety of audiences. Support and training was well-received and evaluative results indicated these trainings and support methods were highly effective.

How the Survey Tool is Being Used
Feedback on using the Tool showed its use for management, technology, planning, and client services. Feedback was positive generally. For example:

• Created a survey to do all of our application--something we would have paid thousands for otherwise.
• It was easy to distribute the survey to staff, emailing a link couldn't be easier.
• Learned a new skill and tool to obtain feedback form staff and other audiences.

A full list of responses on the use of the Tool is available in the final evaluation.

Data on NTAP's Support

• The Tool has been promoted and supported by NTAP via conferences, trainings, and email support. Since November 2005, the Survey Tool has been promoted at three national conferences in six sessions. Presenters estimate a total of 240 participants were reached via these introductory sessions. In addition, NTAP offered two online trainings on the Survey Tool. One training – a basic overview of the online survey tool – was held via LegalMeetings Web Conferencing on February 24, 2006, with 30 participants. The other training, a nuts-and-bolts training for staff who actually intended to create a survey, was held on May 19, 2006, with 41 participants. Representatives from 24 states and 34 programs attended the Intermediate Training.
• Evaluative results indicate positive feedback of the training and support. Of the six respondents, five (83.33%) indicated the training was “very helpful and helped them use the tool more effectively.” One person (16.66%) indicated the training was “helpful, but did not greatly improve their ability to use the tool more effectively.” In addition, NTAP’s training evaluation data rated the training (topic, content, and presenters) at 3.89 out of 4.00, which indicates it was well received and superiorly helpful. (The average NTAP training rating is 3.6.)
• NTAP has provided the expertise of Madhu Lakshmanan to help users to complete online surveys using the Poverty Law Survey Tool. Since January 2006, she has responded to 47 email assists (not including account creation); provided 10 phone consultations ranging from 20 – 60 minutes; and one WebEx™ call. In addition, she has reviewed eight surveys for users, and created three from Word documents sent by users.

The following projects were funded by LSC for 2007:

• NTAP Training Grant
• Open Source Statewide Website Circuit Rider
• LegalMeetings Web Conferencing Project
• CyberPiracy Project
• LStech.Org and Poverty Law Survey Tool Redesign
• Legal Services XML and RSS Project